Front of House Host

Front of House Host

Department: Building Management

Employment Type: Full Time

Location: 5 Brindley Place

Description

Birmingham | Monday-Friday 8am-5pm | £28,000-£32,000 DOE

We’re looking for a Front of House Host with commercial office experience to join our company in a stand alone position at 5 Brindley Place in Birmingham, providing a professional and welcoming service to tenants, visitors and contractors while helping to ensure the building is safe, secure and well presented.

About the role

You’ll be the welcoming face of 5 Brindley Place, providing a professional, friendly and proactive Front of House service while supporting the smooth day-to-day running of the building.

You’ll be responsible for

• Delivering a professional, welcoming front-of-house service, ensuring reception is always clean, organised and presentable.
• Answering calls and welcoming visitors to reception in a professional, friendly and efficient manner.
• Providing prompt, helpful and proactive support to visitors, tenants, contractors and colleagues.
• Liaising with management to ensure the smooth and efficient running of the building.
• Arranging and carrying out daily checks in conjunction with management.
• Carrying out daily inspections of internal and external entrances.
• Supporting cleaning standards and reporting any issues to management immediately.
• Ensuring landscaped areas are well maintained and reporting any issues to management immediately.
• Ensuring all health and safety checks are carried out as requested by management.
• Ensuring deliveries and contractors are properly recorded on site and effective access and egress control is maintained.
• Preventing, detecting and investigating offences on site, signs of intrusion and security concerns.
• Ensuring doors and gates are secure and unauthorised personnel do not enter restricted areas.
• Responding to emergency situations and liaising with emergency services where required.
• Testing fire alarm systems, including setting and disengaging the alarm panel, activating call points and responding promptly to alarm activations.
• Accurately reporting incidents and recording daily activities and irregularities.
• Logging and storing lost property in line with procedures.
• Maintaining strict confidentiality in respect of tenants and others.
• Maintaining positive working relationships with all tenants.
• Delivering newsletters and communications to tenants.
• Updating and changing poster sites as required.
• Supporting management with viewing requests from agents.
• Supporting events and hospitality operations from setup through to completion.
• Undertaking other miscellaneous duties relating to general service as requested by management.

What we’re looking for

We’re looking for someone who is professional, approachable and proactive , with a genuine focus on delivering excellent customer service. As this is a largely stand-alone role , you’ll need to be comfortable working independently, managing your own time and prioritising daily responsibilities without constant supervision.

You will report into our National Building Standards Manager, based in London . Strong communication and reliability will therefore be important, as will the ability to know when to take ownership and when to escape an issue.

You’ll ideally have

• Confidence using IT systems, reception tools and basic office technology.
• Previous experience working with business space tenants within an office or corporate workspace environment is essential.
• Clear, professional and confident communication skills.
• Strong customer service skills, with a proactive, helpful and solutions-focused approach.
• Strong attention to detail.
• Good awareness of health, safety and security responsibilities within a managed building environment.
• The ability to remain calm, professional and responsive.
• Fire Marshal training.
• First aid training.

Benefits

• £28,000-£32,000 FTE DOE
• 25 days' holiday per year plus bank holidays
• Private Medical Insurance (medical history disregarded)
• Annual Dental benefit inclusive of two appointments per year
• Healthcare Cash Plan
• 5% Company pension contribution
• 3x Life Assurance
• Cycle to work scheme
• Employee Assistance Programme
• Group income protection scheme

Our values

Professionalism | We consistently seek to exceed expectations. Our people can express themselves fully while upholding the highest standards of conduct, competence, and integrity.

Ownership | Every asset, challenge, and opportunity is treated as our own. We deliver all real estate services in-house — never outsourcing responsibility, accountability, or blame.

Entrepreneurialism | We challenge convention and champion imaginative solutions. Rigorous debate is encouraged, and everyone is empowered to make decisions that elevate performance.

Meritocracy | Results, hard work, and strong ideas matter more than age, tenure, or titles. We are a diverse team that collaborates openly so each person can reach their full potential.

Action This Day | We do not defer or delay. Anything that can be done today, is done today.

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