Front of House Host

Front of House Host

Department: Building Management

Employment Type: Full Time

Location: 5 Brindley Place

Description

Birmingham | Monday–Friday 8am-6pm (45 hour contract) | £31,473

We are looking for a confident, professional and proactive Front of House Host to join us at 5 Brindleyplace, Birmingham.

This is a client-facing role in a prestigious commercial office environment, working closely with a high-profile corporate occupier. You will be the face of the building, responsible for delivering an exceptional front-of-house experience while supporting the wider facilities and day-to-day operation of the building.

This is not simply a reception role. We’re looking for someone with a strong Facilities Management foundation who understands how a managed building should operate and is confident dealing with tenants, contractors, visitors and senior stakeholders.

You’ll need to be resilient, self-motivated and comfortable taking ownership . As a largely standalone role, you won’t have someone beside you to provide an answer for every situation. We need someone who can use their judgement, solve problems, maintain high standards and know when to elevate.

About the role:

You’ll be the welcoming face of 5 Brindley Place, providing a professional, friendly and proactive Front of House service while supporting the smooth day-to-day running of the building.

You’ll be responsible for:

• Delivering a professional, welcoming front‑house service, ensuring reception is always clean, organised and presentable.
• Answering calls and welcoming visitors to reception in a professional, friendly and efficient manner.
• Providing prompt, helpful and proactive support to visitors, tenants, contractors and colleagues.
• Liaising with management to ensure the smooth and efficient running of the building.
• Arranging and carrying out daily checks in conjunction with management.
• Carrying out daily inspections of internal and external entrances.
• Supporting cleaning standards and reporting any issues to management immediately.
• Ensuring landscaped areas are well maintained and reporting any issues to management immediately.
• Ensuring all health and safety checks are carried out as requested by management.
• Ensuring deliveries and contractors are properly recorded on site and effective access and egress control is maintained.
• Preventing, detecting and investigating offences on site, signs of intrusion and security concerns.
• Ensuring doors and gates are secure and unauthorised personnel do not enter restricted areas.
• Responding to emergency situations and liaising with emergency services where required.
• Testing fire alarm systems, including setting and disengaging the alarm panel, activating call points and responding promptly to alarm activations.
• Accurately reporting incidents and recording daily activities and irregularities.
• Logging and storing lost property in line with procedures.
• Maintaining strict confidentiality in respect of tenants and others.
• Maintaining positive working relationships with all tenants.
• Delivering newsletters and communications to tenants.
• Updating and changing poster sites as required.
• Supporting management with viewing requests from agents.
• Supporting events and hospitality operations from setup through to completion.
• Undertaking other miscellaneous duties relating to general service as requested by management.

What we're looking for:

We're looking for someone who is professional, approachable and proactive , with a genuine focus on delivering excellent customer service. As this is a largely stand-alone role , you'll need to be comfortable working independently, managing your own time and prioritising daily responsibilities without constant supervision.

You will report into our National Building Standards Manager, based in London . Strong communication and reliability will therefore be important, as will the ability to know when to take ownership and when to escape an issue..

You’ll ideally have:

• Previous experience in a Facilities Management, Front of House or Building Management environment.
• Confidence using IT systems, reception tools and basic office technology.
• Previous experience working with business space tenants within an office or corporate workspace environment is essential.
• Confidence dealing with high‑profile tenants, clients and senior stakeholders.
• Strong communication and relationship‑building skills.
• A proactive, solutions‑focused approach and the confidence to take initiative.
• The resilience to deal with challenging situations calmly and professionally.
• Good awareness of Health & Safety, security and building operations.
• Strong attention to detail and high personal standards.
• The ability to work independently and manage competing priorities.
• Fire Marshal and First Aid training.

Benefits:

• Discretionary bonus
• 25 days' holiday per year plus bank holidays
• Private Medical Insurance (medical history disregarded)
• Annual Dental benefit inclusive of two appointments per year
• Healthcare Cash Plan
• 5% Company pension contribution
• 3x Life Assurance
• Cycle to work scheme
• Employee Assistance Programme
• Group income protection scheme

Our values

Professionalism | We consistently seek to exceed expectations. Our people can express themselves fully while upholding the highest standards of conduct, competence, and integrity.

Ownership | Every asset, challenge, and opportunity is treated as our own. We deliver all real estate services in-house — never outsourcing responsibility, accountability, or blame.

Entrepreneurialism | We challenge convention and champion imaginative solutions. Rigorous debate is encouraged, and everyone is empowered to make decisions that elevate performance.

Meritocracy | Results, hard work, and strong ideas matter more than age, tenure, or titles. We are a diverse team that collaborates openly so each person can reach their full potential.

Action This Day | We do not defer or delay. Anything that can be done today, is done today.

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