Front of House Manager

About the Role

Our client is seeking a charismatic and experienced Front of House Manager to lead their welcoming team in Sunderland . This role is essential for ensuring every guest receives a warm welcome and an exceptional service experience from the moment they arrive. You will be responsible for managing the reception area, overseeing guest relations, and leading a team dedicated to service excellence. This is a key position for someone passionate about hospitality and creating a positive first impression in Sunderland .

Key Responsibilities

• Manage and lead the front of house team, ensuring high levels of professionalism and service.
• Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Implement and maintain service standards to enhance the guest experience.
• Train and develop front of house staff to ensure optimal performance.
• Coordinate with other departments to ensure seamless guest services.

Requirements

• Previous experience in a supervisory or management role within hospitality, preferably in front of house operations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in property management systems (PMS).
• A keen eye for detail and a commitment to service excellence.
• Flexibility to work varied shifts, including evenings and weekends, in Sunderland .

Benefits

• Competitive salary and potential performance incentives.
• Opportunities for career advancement within the hospitality industry.
• Staff discounts and benefits.
• A dynamic and supportive working environment.
• Be part of a respected establishment in Sunderland .