Front of House Receptionist

The Job

This is a fantastic opportunity for an experienced Front of House professional to take responsibility for the smooth and efficient running of a busy reception area. Working as part of a wider team, you will provide a high-quality customer service experience, manage a busy multi-line switchboard, coordinate meeting room bookings, support events, and assist with IT and audio-visual facilities.

The role will suit an organised, professional, and proactive individual who is confident working in a demanding environment, enjoys engaging with a wide range of people, and can effectively manage competing priorities while maintaining excellent standards of service and attention to detail.

The Company

This established organisation offers a professional and supportive working environment, with modern facilities used for a wide range of meetings, events, seminars, negotiations, and professional gatherings.

The organisation places a strong emphasis on delivering excellent standards of customer service, professionalism, and operational support, with opportunities for individuals to develop their skills and contribute to the smooth running of a busy environment.

Package/Benefits:

• Lucrative salary DOE
• 25 days' annual leave + 13 bank holidays/closure days
• 10% employer pension contribution
• Private medical insurance
• Death in Service benefit of 4 times gross salary
• Income Protection
• Employee discount schemes
• Access to local affinity schemes
• Full-time working pattern
• Professional and supportive working environment
• Training and development opportunities

The Role

• Meeting and greeting visitors, members, clients, and guests in a professional and welcoming manner
• Providing a highly professional end-to-end front of house service
• Answering a busy multi-line switchboard and directing calls as required
• Responding to telephone and general enquiries in a timely and professional manner
• Managing the enquiries inbox and directing queries to the appropriate department
• Managing enquiries and bookings for meeting rooms and facilities
• Ensuring meeting spaces are managed in line with agreed procedures
• Preparing rooms to meet the requirements of members, clients, and visitors
• Setting up IT, audio-visual, and video conferencing equipment where required
• Supporting hybrid and virtual meetings using platforms such as Microsoft Teams and Zoom
• Managing refreshments, including room set-up, catering orders, replenishment, and tidiness
• Working with colleagues to ensure reception and meeting areas are appropriately covered
• Engaging with clients and promoting available meeting facilities
• Coordinating with suppliers regarding orders, deliveries, and maintenance requirements
• Liaising with colleagues to ensure meetings and events are delivered to a high standard
• Supporting Facilities Management during emergency situations where required
• Acting as a Fire Warden following appropriate training
• Maintaining high standards across reception and meeting areas
• Supporting events outside core business hours when required
• Undertaking any other duties required to support the wider team

The Person

• Minimum of 5 GCSEs or equivalent, including English and Maths, at grade C or above
• Previous experience in a Front of House, Reception, Customer Service, Office, or Hospitality role is essential
• Experience working on a busy multi-line switchboard
• Experience within a legal or professional services environment would be advantageous
• Strong Microsoft Office skills, particularly Outlook, Excel, Teams and Zoom
• Excellent verbal communication skills, with confidence engaging face-to-face and by telephone
• Strong customer service skills with a professional and welcoming approach
• Excellent organisational skills with the ability to manage competing priorities
• High levels of attention to detail, accuracy, and professionalism
• Strong problem-solving skills with the ability to use initiative
• Ability to work effectively under pressure and to strict deadlines
• A proactive, flexible, and positive approach with a strong 'can-do' attitude
• Professional, approachable, and confident communication style

Honeycomb is committed to providing equality of opportunity to all.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

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