Front Office Guest Experience Lead

Eclipse Hotels Group is seeking an experienced Guest Service Agent for Holiday Inn Express Poole. You will oversee front office operations including Reception, Concierge and Nights Team, delivering first-class service and an exceptional guest experience.

The role emphasizes hands-on leadership, supporting the team, and driving standards to enhance guest satisfaction while contributing to profitability. Equal opportunity employer and inclusive culture are emphasized.

#J-18808-Ljbffr