Front Office Supervisor

About the Role

Our client is seeking an engaging and efficient Front Office Supervisor to lead their front desk team in Bradford . This role is critical in ensuring a positive first impression for all hotel guests, overseeing check-ins, check-outs, and guest inquiries with professionalism and warmth. You will support the Front Office Manager, train and motivate the reception team, and handle escalated guest concerns. This position offers an excellent opportunity to develop leadership skills within the dynamic hospitality industry and contribute to a seamless guest experience.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient and courteous guest service.
• Train, schedule, and motivate front desk staff to uphold service standards.
• Handle guest check-ins, check-outs, reservations, and inquiries promptly and accurately.
• Resolve guest complaints and service issues with empathy and efficiency, escalating when necessary.
• Maintain accurate guest records and process payments and billing.
• Ensure the lobby and front desk area are well-maintained and presentable.

Requirements

• Previous experience in a front office or hotel reception role, with supervisory experience preferred.
• Excellent communication, customer service, and interpersonal skills.
• Proficiency with hotel management systems (PMS) and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary based on experience.
• Flexible remote working arrangements supporting work-life balance.
• Staff discounts on hotel services and amenities.
• Opportunities for professional development and advancement within the hotel.
• Be part of a welcoming team in Bradford contributing to guest satisfaction.