Front Office Supervisor

About the Role

Our client is seeking an enthusiastic and service-oriented Front Office Supervisor to join their team in Bradford . In this hybrid role, you will play a key part in ensuring guests receive a warm welcome and exceptional service from arrival to departure. You will supervise the front desk operations, manage staff, and handle guest inquiries and issues, contributing to a positive and efficient guest experience. This role requires a proactive individual with strong leadership potential and a dedication to upholding the highest standards of hospitality.

Key Responsibilities

• Supervise daily front desk operations, ensuring smooth check-in and check-out procedures.
• Provide training and guidance to front desk agents, fostering a positive team dynamic.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Manage room reservations, cancellations, and modifications, ensuring accuracy.
• Assist in implementing hotel policies and procedures to maintain service standards.
• Prepare daily reports and assist with administrative tasks as needed.

Requirements

• Previous experience in a front desk or hotel reception role, with supervisory experience preferred.
• Excellent customer service and communication skills.
• Proficiency in hotel management software (PMS) and Microsoft Office.
• Ability to remain calm and efficient under pressure.
• Strong organizational skills and attention to detail.
• A commitment to providing a welcoming atmosphere in West Yorkshire .

Benefits

• Competitive hourly wage.
• Benefits package including health coverage.
• Opportunities for career growth within the hotel industry.
• Employee discounts on accommodation and dining.
• A supportive and friendly work environment in Bradford .