Front Office Supervisor

About the Role

Our client is seeking a motivated and experienced Front Office Supervisor to join their esteemed hotel in the historic city of Oxford . This role is integral to providing an exceptional first impression and ensuring seamless operations at the reception desk. You will lead a team of front desk agents, manage guest check-ins and check-outs, handle inquiries, and resolve guest issues, contributing to a positive and memorable guest experience. The ideal candidate will possess strong leadership skills and a commitment to outstanding customer service in the vibrant Oxford tourism industry.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring efficiency and high service standards.
• Lead, train, and motivate front desk staff to deliver excellent guest service.
• Manage guest check-ins, check-outs, reservations, and billing processes.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure accurate maintenance of guest records and hotel systems.
• Assist in developing and implementing front office procedures to enhance guest satisfaction.

Requirements

• Previous experience as a Front Office Supervisor or a senior receptionist role in a hotel.
• Strong understanding of front desk operations and hotel management systems.
• Excellent customer service, communication, and interpersonal skills.
• Proven leadership ability and experience in team supervision.
• Proficiency in hotel reservation software.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities to work in a landmark hotel in Oxford .
• Comprehensive benefits package including health insurance.
• Employee discounts on hotel services and stays.
• A professional and supportive work environment.