Front Office Supervisor

About the Role

Our client is looking for a motivated and customer-focused Front Office Supervisor to join their team in Bristol . In this role, you will be the face of the hotel, leading the front desk team to provide exceptional service to guests. You will be responsible for ensuring smooth check-in and check-out processes, handling guest inquiries, and resolving issues promptly. This is an excellent opportunity for someone with a passion for hospitality to develop their leadership skills and contribute to a positive guest experience.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient and courteous guest service.
• Train and guide front desk agents, providing ongoing support and feedback.
• Manage guest check-ins and check-outs, ensuring accuracy and adherence to hotel policies.
• Handle guest inquiries, requests, and complaints professionally and efficiently.
• Assist with reservations, room assignments, and special guest requests.
• Ensure the front desk area is well-maintained and presentable at all times.

Requirements

• Previous experience in a Front Office or Guest Services role, with some supervisory experience preferred.
• Excellent customer service and communication skills.
• Proficiency with hotel management software (PMS) and reservation systems.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong problem-solving skills and a proactive attitude.
• A commitment to providing outstanding service for guests in Bristol .

Benefits

• Competitive wage and benefits package.
• Opportunities for career advancement within the hospitality industry.
• Friendly and supportive work environment.
• Staff discounts and perks.
• Be part of a dynamic team in Bristol .