Front Office Team Leader — Elevate Guest Experience

Novotel Glasgow is seeking a Front Office Team Leader to guide and motivate our front desk team across the multi-hotel site, ensuring exceptional guest experiences from check-in to checkout. You will set standards, foster a friendly, professional atmosphere, and act as the face of Accor in the lobby.

You will lead shifts, oversee guest interactions, train colleagues, handle complaints with empathy, collaborate with other departments, and contribute to KPI delivery while maintaining cleanliness

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