Gates and Barriers Technical Support Engineer

Senior Technical Support Engineer - Basingstoke

I'm currently recruiting for a Senior Technical Support Engineer to join a well established business within the gate automation and access control sector.

This is an office based role in Basingstoke, supporting customers and engineers across a range of automated gate, barrier and access control products.

The role would suit someone with a strong technical background who enjoys fault finding, problem solving and helping other engineers get to the bottom of technical issues.

The Role

• Provide telephone and email based technical support to customers and engineers

• Assist with fault diagnosis, installation and programming queries

• Advise customers on product selection and suitable equipment

• Identify spare parts and provide technical guidance

• Support the first line technical support team and provide day to day guidance where required

• Assist the sales team with technical specifications and customer requirements

• Deliver technical product training to internal teams and external customers

• Develop training materials including presentations, videos and webinars

• Occasionally attend customer visits and provide technical support to key accounts

• Support the introduction and appraisal of new products

About You

• Previous experience within a technical, electrical, mechanical or electro mechanical environment

• Strong fault finding and problem solving skills

• Comfortable providing technical advice over the phone and by email

• Good communication skills with the ability to explain technical information clearly

• Experience with gate automation, barriers, access control, automatic doors or similar systems would be beneficial

• Experience in a technical support, service engineering or senior engineering position would be advantageous

• Able to work as part of a technical team and provide guidance to less experienced engineers

Direct experience with the manufacturer's products isn't essential as full training will be provided.

Package

Salary: Up to £45,000 basic

• Office based in Basingstoke

• Full product and technical training provided

• Opportunity to develop into a senior technical support / team leadership position

If you have a background in gate automation, barriers, automatic doors, access control, industrial doors, electrical engineering or another electro mechanical environment, I'd be interested in speaking with you.

Indjc