Gateway Assessor: Client Guidance & Digital Support

Citizens Advice BANES is seeking a Gateway Assessor to provide accurate, tailored information and guidance to clients via face to face, telephone, and digital channels. You will assess needs, understand enquiry issues, and determine next steps, aligning with the service's equal opportunities policies.

Applicants should have recent gateway assessor or information and guidance experience, strong listening skills, and empathy. Interviews are scheduled with a London-based salary and London allowance.

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