General Manager- Dual Site- Jockey Club Experiences

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General Manager - Nottingham & Market Rasen Race Courses | Full-Time / Permanent
Up to £50000 + Company car/Car allowance, excellent benefits, including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We are Jockey Club Experiences
Jockey Club Experiences was formed in 2026 (following a rebrand of Jockey Club Catering, founded in 2009) and continues to provide outstanding catering, hospitality and customer service at all of The Jockey Club's racecourses nationwide and has a portfolio of 15 racecourses delivering catering to over 333 race days a year.
Jockey Club Experiences delivers exceptional race day experiences through great people; and amazing customer service and providing 'Legendary Experiences' to all our customers at our event days.
General Manager - The Role
The core function of this role is to lead a team in delivering the race-day and non-race-day experiences for the Jockey Club customers. There is a fixed team of ~5, supported on event days by up to 20 chefs, 30 managers and up to 300 front line operational team members.
The main priorities for this role will be:

• Stabilising and improving operational delivery across two sites.
• Setting clear expectations and maintain high standards.
• Building capability within management and core teams.
• Driving consistency and accountability.
• Navigating a complex client environment that is undergoing organisational change.
• Building trust and credibility with senior stakeholders.
• Delivering sustainable commercial and operational improvements.

Operational Excellence & Standards

• Lead the delivery of exceptional operational standards across Nottingham and Market Rasen Racecourses, creating a culture where consistency, quality, safety and guest experience are non-negotiable.
• Provide visible leadership across all areas of the operation, ensuring robust planning, execution and post-event review processes are in place to drive continuous improvement and operational excellence. xwwtmva
• Establish, measure and maintain clear operational standards across hospitality, retail, conference and events, ensuring all teams operate in line with company policies, client expectations and best practice.
• Drive a culture
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