General Manager - Home Improvements

Job Title: General Manager - Home Improvements

Location: South Wales

Salary: £40,000 - £45,000 Basic, OTE £100,000

Employment Type: Full-time, Permanent

About the Client

KBB Recruitment are representing a well-established, family-owned home retailer with over 100 years of experience and an outstanding reputation across South Wales, the West Country and the Midlands. With a strong focus on quality, design and customer service, they offer a wide range of products and services to help customers transform and improve their homes, supported by inspirational showrooms and expert design teams

About the Role

We are looking for a commercially driven Head of Conservatories, Windows & Doors to take full ownership of this key growth area. You will lead the department end-to-end, overseeing sales, P&L, suppliers, product, marketing, surveying, contract costing, installations and customer experience, while working closely with senior management and store teams to drive growth and profitability.

Key Responsibilities

Take full ownership of departmental sales, margin, costs and P&L performance, setting budgets and targets and driving results.

Develop and manage the product, supplier and pricing strategy, negotiating commercial terms and monitoring supplier performance.

Lead the sales strategy, working with marketing and store teams to maximise lead generation, conversion and sales performance.

Oversee the full customer journey, from initial enquiry through to survey, quotation, installation and aftercare.

Manage and develop the surveying, costing, sales, administration and operations teams, setting clear KPIs and objectives.

Monitor contract costs against expectations, identifying discrepancies and taking action to protect margins.

Oversee installation and service operations, ensuring projects are delivered efficiently, safely and to a high standard.

Drive customer satisfaction, testimonials and online reputation while managing complaints and implementing improvements.

Work with marketing to develop campaigns, showroom displays and content that generate new enquiries and support sales.

Monitor competitors, market pricing and industry trends to identify opportunities for growth.

Ensure all installation activity meets relevant health & safety, regulatory and compliance requirements.

Coach, develop and motivate the wider team, identifying and developing future management talent.

Requirements / Skills:

Proven experience of managing a P&L and delivering commercial performance, ideally within retail, home improvements, fenestration or a related sector.

Strong commercial understanding with experience managing sales, margins, costs and budgets.

Confident negotiating with suppliers and managing commercial relationships.

Experience leading teams across multiple functions, ideally including sales, operations and installation.

Strong understanding of the customer journey from lead generation through to installation and aftercare.

Excellent communication, leadership and problem-solving skills.

A hands-on and adaptable approach, with the ability to manage multiple priorities in a fast-paced environment.

Experience within windows, doors, conservatories, glazing or wider home improvements would be highly advantageous.

What’s on Offer:

29 days' holiday, including bank holidays, increasing with length of service.

Company pension scheme.

Exclusive discounts across the wider Retail & Leisure Group.

Long-service rewards and benefits.

Cycle to Work scheme.

Free on-site parking.

The opportunity to take ownership of a key growth division within an established and respected family-owned business.

How to Apply

To apply, please send your CV and a brief covering note to (url removed) or contact Nathan on (phone number removed).

KBB Recruitment are acting as the employment agency for this position