General Manager - London

General Manager - London We are recruiting experienced General Managers for a leading organisation within the wellness, leisure, and fitness sector. These roles offer the opportunity to shape the member experience, lead high-performing teams, and oversee the day-to-day operations of modern, multi-purpose clubs. You will play a key role in driving operational excellence, supporting growth, and ensuring members enjoy a consistently high-quality environment. The General Manager will oversee all aspects of club performance, ensuring strong commercial results, exceptional service standards, and a safe, engaging environment for members and your team. This is a hands-on leadership role, suited to someone who can inspire teams, build strong member relationships, and create a positive, dynamic culture. The Role Lead, develop, and motivate a high-performing team to deliver an excellent member experience. Take full ownership of the club’s commercial performance, driving membership growth, retention, and revenue. Ensure operational standards are consistently met across all areas of the club. Manage budgets, P&L, and operational KPIs to ensure efficient and profitable club performance. Oversee health & safety, compliance, and safeguarding standards, maintaining a safe environment for all. Foster a culture focused on wellbeing, teamwork, and continuous improvement. Build strong relationships with members, understanding their needs and ensuring service standards exceed expectations. Work collaboratively with central support teams to implement new initiatives and support club improvements. Experience Required Previous experience as a General Manager, Club Manager, or Senior Operations Manager within hospitality, leisure, or fitness. Strong leadership skills with the ability to develop and inspire high-performing teams. Proven commercial awareness, including experience managing budgets, KPIs, and P&L. A passion for delivering exceptional customer experiences within a service-led environment. Excellent communication and interpersonal skills, with the ability to influence at all levels. Strong problem-solving abilities and confidence working in a fast-paced, people-focused setting.41bf1e1f-b16b-4260-a40a-17c77a06fd15