German Speaking Customer Service

Pay: £26,000.00 per year

Job Description

Role: GERMAN SPEAKING- CUSTOMER SERVICE ADVISOR

Location: ST15 AREA

Hours: 37.5hrs per week. Monday to Friday. (Hybrid Mon & Friday)

Pay: £26K

An excellent opportunity has arisen for a German speaking customer service advisor to join one of our longstanding clients, located in Stone

If you're motivated by meaningful work and want to build your career with a company that supports scientific discovery and innovation worldwide, the company offers an exceptional environment to thrive.

BENEFITS

• 25 holiday ( + 8 Bank holidays)
• 4% Pension
• Life Insurance
• Hybrid Working

The Role

• Opportunity to use and develop bilingual (German/English) skills
• Deliver an exceptional customer experience across all communication channels
• Manage orders, enquiries, and service requests with accuracy and professionalism
• Prioritise, organise, and process all customer requests within agreed timeframes
• Take full ownership of customer issues, ensuring efficient and effective resolution
• Communicate confidently with colleagues at all levels, as well as external partners such as couriers and logistics providers
• Maintain accurate records and ensure all information is processed correctly
• Strong organisational skills and exceptional attention to detail
• Confident IT skills, including Microsoft Office
• Ability to work flexibly, accurately, and collaboratively as part of a team
• Genuine passion for delivering outstanding customer experiences
• Desirable: Experience using Microsoft Dynamics 365 Business Central (training provided)

The Requirements

• Fluent German language skills, including professional/business communication
• Proven experience delivering high-quality customer service
• German English (written and spoken)
• Confident IT skills, including Microsoft Office

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