German speaking Customer Support Representative- Damage Recovery Team

Overview

We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business.

To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for a German speaking team member to join our Damage Recovery department. Successful candidates will have complete fluency in English, and an intermediate level of German.

Location: Victoria Road, Aldershot, GU11 1EJ

Hours: Monday to Friday between the hours of 8:00- 18:00 (Shifts 8:00- 17:00 and 9:00- 18:00)

Salary: £27,000.00 + a £2000 language bonus

Start date: 7th September

About The Role

The Damage Recovery department recovers the UK and Ireland’s vehicle damage costs. They work closely with our branches and are the point of contact between branch and customer. The team liaise with management across various functions as well as other departments to investigate damage claims.

This role will provide a crucial support function to the Damage Recovery Unit and in many cases you will be the main point of contact between customers and the department. You will be provided with the training and guidance required to work through these enquiries from customers and in essence manage a number of claims through to a successful conclusion. In addition there will be other essential tasks that you will have the opportunity to become involved in, all of which will further your knowledge of both the department and the business.

Our promote-from-within culture ensures that you’ll have a well-rounded training experience and learn skills in customer service, negotiation, debt recovery, administration, management and the basics of litigation. Along the way, we’ll give you plenty of opportunity to show your skills, and we’ll reward your development with pay increases and opportunities for continued promotions.

As you progress, increasingly more opportunities will become available to you. At Enterprise, we base rewards on performance, not seniority. You can choose, as most people do, to continue your rewarding ascent within our managerial track or choose a more technical route.

Promotions And Increased Responsibilities

As you get to know how our business works, and your ability to make solid business decisions develops, you'll soon find yourself moving up through the organisation. How fast you progress is entirely up to you. With our entrepreneurial philosophy, there's truly nothing holding you back.

Here’s the career path you can go through within our Damage Recovery Unit:

• Support Representative
• Senior Support Representative
• Team Leader / Lead Representative
• Team Supervisor
• Team Manager
• Head of Claims

Responsibilities

• Providing exceptional customer service via phone and email
• Working closely with customers, and accounts to helps resolve damage queries across our corporate EU countries (UK, Ireland, Germany, Spain & France).
• Dealing with complaints and finding suitable resolutions
• Negotiating with customers regarding damage claims
• Demonstrating a strong work ethic and commitment to getting the job done
• Ensuring consistency and accuracy in all relevant admin procedures

Qualifications

• An aptitude for delivering great customer service
• Excellent communication skills and attention to detail
• Fluency in English and an intermediate level of German
• A competitive spirit and the drive to meet targets and deadlines
• Demonstrated time management skills
• A knowledge of Microsoft Office products, Internet and telephone skills

You Should Also Know That

• Regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone.
• Please let us know about any accommodations you may need to participate in our recruitment process.
• Aldershot has great transportation links to other areas in Hampshire and Surrey such as: Alton, Ash Vale, Basingstoke, Farnborough, Farnham, Camberley, Fleet, Basingstoke, Guildford and Woking.

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.

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