Global 24/7 Support Engineering Leader

Primer is building the payments layer the world’s best companies rely on. You will co-own a 24/7, distributed Support team across Asia, Europe, and the Americas, owning KPIs, escalation, and incident processes while staying technically credible with APIs and logs.

You’ll partner with Product and Engineering to shape a scalable support operation thatustomer voice is heard and acted upon. You’ll manage a growing team of Support Engineers, drive operational excellence, and mentor staff to maintain

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