Global IT Service Desk Lead (L1/L2)

Version 1 is seeking a Level 1/2 IT Service Desk Team Leader to oversee a global team and ensure high-quality IT support across shifts. The role covers incident management, process ownership, and customer-focused service delivery within a dynamic ASPIRE Global Service Centre.

You will lead with hands-on involvement, drive continuous improvement, and collaborate with IT teams to align workflows, tools, and knowledge resources for optimal end-user experience.

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