Global Leader, Merchant Excellence & Support

Deliveroo is seeking a Head of Merchant Excellence to lead a global operation across the UK and Italy. You will shape partner support strategy, balance in-house and outsourced solutions, and work with Product and Tech to translate merchant needs into the roadmap.

You will guide a large team, set KPIs, and influence SLT decisions with data-driven insights. The role requires scale leadership in a high-stakes environment, strong stakeholder management, and hands-on experience in driving performance

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