Global Platform Ops Director – AI-Powered Client Experience

Kaluza is seeking a Director of Platform Operations to lead three global functions: Client Support, Platform Performance Assurance, and Product Specialists. You will report to the VP of Product & Tech Operations and drive strategy, governance, and performance across all regions.

The role requires building a high-performing, AI-native operations culture, with accountability for SLA delivery, incident response, and client satisfaction in a fast-growing SaaS business.

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