Global Service Desk Manager - ITIL Lead, Remote 50%

NEC Software Solutions in Hartlepool is seeking a Service Desk Manager to lead the end-to-end Service Desk and Incident Management across multiple locations. You will drive ITIL practices, ensure ISO20000 compliance, and partner with stakeholders to deliver a high-performance IT capability worldwide.

You will manage 4 FTEs directly and a broader team of ~50 across Hartlepool, Chippenham and India, setting direction and coaching for continual improvement and service excellence.

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