Global Technical Engineering Director Facilities Management

Global Technical Engineering Director - Remote £ Neg plus package

A leading Facilities Management organisation is urgently seeking an experienced Mechanical or Electrical Technical Director to work on a blue chip client account. This role is located from the comfort of your own home and will involve global travel. We need someone who has a strategic mindset and the charisma to be able to build a close working relationship with the client. You need to have previous regional experience in building an asset management and energy management strategy and be used to driving revenue and minimising risks to the business. Experience of Manufacturing is a considerable bonus. This role is focussed on advising the client about the replacement of their MEP assets by providing energy efficient solutions.

Purpose of the Job  To provide strategic technical leadership to the account regions in order to deliver significant business growth and profitability  To establish and effectively lead highly capable in-country technical services teams who will deliver against the strategic objectives for the contract  To define tools, technical initiatives and processes, to be implemented and coordinate with the teams in the countries, regions, segment and service operation, implementation plans.  To implement and maintain business improvement and process improvement into all areas of technical services management across the region  To provide thought leadership on all technical services management practices and guidance to the region as the subject matter expert  To provide technical direction and expertise to the operating region by promoting our strategies and service offers  To actively work across the region with Operations Directors and as part of the global account leadership team

This role forms part of the wider operational and functional team (globally)

Context and main issues  Acting as a mediator and point of escalation between country teams and regional account team members; both internally and client facing (mediation at contract level for asset management and engineering issues)  Contribute to the global Technical Services implementation strategy for the account (Asset Management, Technical Maintenance, General Repairs), proactively monitor its overall progress for the geographies, resolving issues and initiating corrective action as appropriate  Initiate and drive activities wherever gaps are identified or issues arise  Closely collaborate with local or regional teams

Main assignments

 Define a robust and achievable strategy which will successfully improve the contract performance in technical services (Asset Management, Technical Maintenance, General Repairs) and Energy Management  Become a service line of excellence to internal and external clients  Design the Technical services strategy and implementation plan for the specific account based on contractual requirements and best balance on current resources.  Develop cross selling opportunities, based on contract scope, and account plan (Ex: Energy Management, Project Management, Space Management).  Ensure exploitation of all income opportunities within existing client portfolio and prospective organic growth  Support the sustainable profit contribution of the region including management of working capital, profit and loss, balance sheet and asset management  Drive service excellence in operational delivery to maximise operational opportunity  Leverage the in-country service operations and account operations teams to deliver consistent service delivery by ensuring effective leadership of all technical business activity  Pioneer the use of best-practice account management throughout the region to ensure achievement against all contractual business plans  Development and / or deployment of policy, strategy and procedures for technical management and technical service delivery  Ensuring that all aspects of the business are conducted in accordance with all relevant statutory requirements and Codes of Practice  In conjunction with the sales team support the delivery of the pipeline of new prospects to meet the sales targets and that re-bids are successfully won  Engage with high-value clients on a routine basis and lead by example in providing excellence in contract/relationship management  Establish industry networks to ensure continuous improvement and to provide insight through the effective use of market data and operational delivery techniques  Manage relationships and key interfaces with the client and the clients' key decision makers  Support and drive initiatives from the Platform and Group Services Operations

Accountabilities  Monitoring of key performance KPIs for the account as agreed with the Global Account Director and the Global Head for Technical Service  Effective risk management  Effective internal stakeholders working relationships and positive client feedback

Person Specification

Essential  Client business language is English – therefore must have excellent oral and written English  Other European languages are advantageous  Chartered Engineer with over 10 years’ experience  Experience of having operated successfully at a senior technical level within an outsourced B2B environment  Experience of working in critical environments ideally with experience in FMCG, manufacturing and data centres  Minimum of 5 years’ experience in a senior technical manager role  Data Centre management experience  Demonstrable track record of developing successful operational strategies across a broad portfolio  Exceptional client relationship management skills  Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly  Considerable experience in private sector technical service delivery  Proven financial acumen and commercial experience  Proven experience of managing multiple projects and deployments internationally  Proven track record of initiating and leading demanding business change programmes  Proven experience of developing profitable relationships with clients  Proven experience in identifying and selling new business  Proven track record of leading and managing experienced operators and large numbers of employees  Excellent communication, influencing and facilitation skills  High standards of numeracy and written communication, particularly sales/bid copy

Desirable

 International experience would be an advantage  Representative and active involvement on Industry bodies  Second Language

Competencies

Client Growth and Customer Satisfaction Innovation and Change Rigorous Management of Results Brand Notoriety Leadership and People Management Planning and Organising