Graduate Client Success Executive

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CityGrad - Director - Passionate about discovering the Future Leaders of Tomorrow.

We are currently looking for ambitious graduates to join a London-based company on a mission to build the leading cloud and mobile SaaS platform for the hospitality industry. They are delivering industry leading white-labelled apps and staff facing technology that allow businesses to handle payments, loyalty, and marketing messages thus engaging with their customers in real time, and increasing operational efficiency.

We are looking for a driven individual to work within the Operations team in London. This is a great opportunity to be a central part to a fast growing technology company. The successful candidate will be working in a dynamic environment, with a customer-focussed approach to solutions informing everything you do. Although this a role primarily focussed on customer success, there is enormous potential and capacity in the role for this to extend into pre-sales, support and client on-boarding.

Your responsibilities will include:

• Manage the customer success activities of a range of clients and merchant types.
• Record and monitor customer success data, looking for opportunities for improvement, successes and trends.
• Create and manage customer success communications internally and externally.
• Build strong relationships with appropriate contacts at live merchants.
• Identify opportunities for new revenue streams with existing merchants and upselling opportunities.
• Feedback to internal operations, technical and leadership teams on customer success data both formally and informally.
• Help build business cases to make product changes based on customer feedback and customer success data.
• Assist the project team with our customer on-boarding process.
• Identifying new processes and ways of working that will streamline business practice.
• Creating appropriate collateral, documentation and email campaigns to encourage merchant adoption of product.

Requirements:

• Strong written and oral communication skills, including the ability to write clear and concise documentation and customer marketing materials.
• Excellent organisational skills to manage the needs of numerous customer accounts simultaneously.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service, Product Management, and Project Management

Industries

• Technology, Information and Media

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