Graduate Technical Support Engineer

About the Role

Our client is seeking bright and customer-focused Graduate Technical Support Engineers to join their fully remote support team, serving clients across the UK, including those in Bristol . This role is perfect for individuals who enjoy problem-solving and have a knack for explaining technical concepts clearly. You will provide first-line technical assistance to users, troubleshoot software and hardware issues, and contribute to maintaining high levels of customer satisfaction. This remote position offers the flexibility to work from home while being part of a critical, client-facing function.

Key Responsibilities

• Provide prompt and efficient technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex issues to higher-level support teams when necessary.
• Document support incidents, solutions, and customer interactions accurately.
• Contribute to the knowledge base by creating and updating support articles.
• Assist in testing new software releases and providing feedback.

Requirements

• A degree in IT, Computer Science, Engineering, or a related technical field.
• Good understanding of operating systems (Windows, macOS, Linux).
• Familiarity with basic networking concepts and troubleshooting.
• Excellent communication and active listening skills for effective remote support.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to manage workload efficiently and work independently from a remote location.

Benefits

• Competitive remote salary and performance incentives.
• Comprehensive benefits package, including health insurance.
• Extensive training on products and support tools.
• Opportunities for career advancement within technical support or other departments.
• A flexible and supportive remote work environment.