Graduate Technical Support Engineer

About the Role

Our client is seeking enthusiastic and technically minded Graduate Technical Support Engineers to join their fully remote customer success team. This role is an exceptional opportunity for recent graduates with a passion for technology and problem-solving to build a career in IT support. You will be responsible for providing high-quality technical assistance to customers, troubleshooting software and hardware issues, and ensuring customer satisfaction. Working remotely from their **Bristol, South West England, UK** base, you will be a vital part of a global support network, contributing to a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical solutions.
• Diagnose and resolve software, hardware, and network issues efficiently.
• Document customer interactions and technical solutions in the ticketing system.
• Escalate complex issues to senior support engineers or development teams when necessary.
• Contribute to the creation of knowledge base articles and support documentation.

Requirements

• A degree in Computer Science, Information Technology, or a related technical field.
• Strong understanding of computer systems, networks, and common software applications.
• Excellent problem-solving and analytical skills.
• Exceptional customer service and communication skills, vital for remote client interaction.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive entry-level salary and performance incentives.
• Fully remote working arrangement offering flexibility.
• Comprehensive training and certification opportunities.
• Opportunities for career advancement within the tech support field.
• A supportive and collaborative remote team culture.