Open roleExternal
Graduate Technical Support Specialist
- reading, berkshire, RG1, United Kingdom
- Remote
- Full time
- £27,500 - £27,500 Per Annum
Job Description
About the Role
Our client is seeking dedicated and problem-solving oriented Graduate Technical Support Specialists to join their IT support department. This is an excellent opportunity for individuals with a passion for technology and customer service to launch their career. You will be the first point of contact for users experiencing technical difficulties, providing timely and effective solutions. Operating in a fully remote capacity, you will leverage communication tools to deliver exceptional support to a geographically diverse user base. We offer a structured graduate program focused on developing your technical expertise and customer service skills in a supportive, remote-first environment.
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues efficiently and effectively.
- Document all support requests, resolutions, and user interactions in the ticketing system.
- Escalate complex issues to senior support staff or relevant technical teams.
- Assist in creating and updating knowledge base articles and support documentation.
Requirements
- A degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- Strong understanding of operating systems (Windows, macOS) and common software applications.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service skills and a patient, helpful attitude.
- Effective communication skills for remote interaction and the ability to work independently.
Benefits
- Competitive graduate salary with clear progression paths.
- Fully remote working model, allowing for a great work-life balance.
- Extensive training on IT systems, support tools, and troubleshooting techniques.
- Opportunities to gain industry certifications and expand technical knowledge.
- A collaborative and supportive remote team culture focused on user satisfaction and continuous improvement.