Groups & Events Coordinator
- city of edinburgh, scotland, United Kingdom
Job Description
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided :A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme :Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities
Here’s what your journey with us entails:
- Manage administrative tasks within the office, including emails, phone calls and
- Assist the team with VIP bedroom reservations as well as ensuring all appropriate alerts, traces and amenities are assigned.
- Assist the team when VIP FAM & Site Visits are due in by putting together sales packs and hotel gift bags
- Responding to enquiries in a timely manner to ensure maximum conversion
- Act as a resource for other hotel departments and key stakeholders when a request for brochures or sales information is requested.
- Use MGS, Marsha, Opera and internal programs to produce reports as and when required and requested.
- Keep apprised of hotel developments and ensure all collateral and correspondence is kept up-to-date.
- Effectively develop relationships with key internal and external stakeholders.
- Ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
- Create contracts as required for Corporate, FIT and Group proposals.
- Effectively communicate all key information from Sales & Events Team to the hotel and key stakeholders.
- Follow all hotel and company processes and procedures.
Safety and Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Minimum of 1 year of experience in a similar role within the hospitality industry.
- Detail-oriented with a passion for delivering excellence in customer service.