Guest Experience Champion: Complaints & Care

Haven in the United Kingdom is seeking a Complaints Handler to be the heart of a stress-free stay for guests and owners. You will greet guests, listen actively, investigate concerns, document details, and provide tailored resolutions to ensure a seamless experience.

As part of the Guest Experience Team, you’ll escalate to the right colleagues when needed, follow up on resolved issues, and help create memorable stays with a friendly, professional manner.

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