Guest Experience Coordinator

About the Role

Our client is seeking a proactive and empathetic Guest Experience Coordinator to enhance the overall satisfaction of guests at their Bristol -based property. This hybrid role involves interacting directly with guests, anticipating their needs, and ensuring a seamless and enjoyable stay. You will be responsible for managing guest feedback, resolving issues, and implementing initiatives to elevate the guest experience. The ideal candidate is passionate about service excellence, possesses outstanding communication skills, and can effectively balance on-site engagement with remote coordination and administrative tasks.

Key Responsibilities

• Proactively engage with guests to understand their needs and preferences.
• Address and resolve guest concerns and complaints promptly and effectively.
• Coordinate with various departments (e.g., housekeeping, maintenance, F&B) to ensure guest requests are met.
• Gather and analyze guest feedback through surveys and direct interactions.
• Implement and monitor guest satisfaction initiatives.
• Maintain guest records and assist with loyalty programs.

Requirements

• Experience in a customer service or hospitality role, preferably in guest relations or front desk.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Proficiency with hotel management systems and standard office software.
• Ability to work independently and as part of a team in a hybrid work model in Bristol .

Benefits

• Competitive salary and potential for performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday leave.
• Opportunities for professional development and training.
• A dynamic work environment focused on guest satisfaction.