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Guest Experience Expert (Rooms Controller) - London Marriott Hotel Marble Arch
- london, United Kingdom
- Full time
Job Description
- *Additional Information**
- *Job Number**
- *Job Category** Rooms & Guest Services Operations
- *Location** 134 George Street, London, East Java, United Kingdom, W1H 5DN VIEW ON MAP ( Full Time
- *Located Remotely?** N
- *Position Type** Non-Management
- *Pay Range:** 12.93
- *POSITION SUMMARY** Explore our very big world. We are looking for a passionate Guest Experience Expert - Rooms Controller to join our wonderful team at London Marriott Hotel Marble Arch. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact youll make. First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome, youll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, youll make sure they leave us happy too. Perks you deserve. Personal coaching to support you in your day-to-day job and development and training opportunities. Special discounted room rates for 9,000+ Marriott hotels worldwide for you, your family and friends. 50% discount on Food & Beverage when dining in the hotel. Start with 28 holidays (Including Bank Holidays), then watch your time off grow1 extra day every work anniversary! Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world! Recommend a Friend Incentive Be rewarded for referring someone you know! Complimentary staff uniform dry cleaning - we do like to make an impression Complimentary meals on duty. What youll do Process guest check-ins, assigning rooms and activating room keys. Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns. Answer, respond to and process all guest calls, messages, questions or concerns. Give guests information and directions regarding property and local areas of interest. Process check-outs and resolving any disputed charges. Process payments and room charges, as well as cashing guests personal and travellers cheques Confirm reservations and cancellations, running daily reports on the number of arrivals and departures. What were looking for A warm, people-oriented demeanor A team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills, and multi-tasking ability The ability to stand, sit or walk for extended periods of time across a work shift. Welcome to London Marriott Hotel Marble Arch Your gateway to the heart of London. Perfectly positioned where business, leisure, and social experiences converge, this hotel offers seamless access to Londons most celebrated neighbourhoods. Guests can explore the chic boutiques of Marylebone, the cultural vibrancy of Edgware Road, and iconic shopping destinationsall within walking distance. The Pickled Hen, a British gastropub with a modern twist, creates a lively social hub for guests and locals alike. An inspiring place to begin your career journey. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.