Guest Experience Lead – Front Desk & Team Coach

AIRE Ancient Baths in London is seeking a Front Desk Manager to oversee the front desk and guest experiences, reporting to the site Director. You will lead the front desk team to ensure excellence in service and a smooth operation.

You will develop protocols, recruit/train staff, manage rotas and holidays, and drive upselling. Excellent English, strong communication, and a collaborative mindset are essential; right to work in the UK is required.

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