Guest Experience Lead - Premium Retail & Hospitality

The Bicester Collection’s Bicester Village in Oxfordshire is hiring a Guest Experience Duty Manager to lead day-to-day guest experience operations, overseeing opening and closing, and ensuring guest facilities run smoothly.

You will work with Retail, Marketing and Tourism teams, manage the rota, coordinate with suppliers and resolve guest issues on the spot, with a focus on outstanding service and a premium guest journey.

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