Guest Experience Leader - Restaurant Floor & Team Coach

We are not just hiring - we are looking for personalities that light up a room!

• Are you passionate about Creating Magical Memories?
• Can you be a part of delivering the Best Day Ever for our guests?
• Do you thrive on multitasking and no day being the same!
  

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.
If you've got any of the above, we want to hear from you.
We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
What we are looking for?

• Team Player
• Reliable
• Hardworking
• Trustworthy
• Passionate in your work
• Works well under pressure
• Working pattern 5 days over 7
  

Key Responsabilities

• Takes ownership of a section of the restaurant floor during service, ensuring a consistently high standard of guest experience
• Leads and supervise a small team of waiting team/hosts on shift, briefing them pre-service and keeping standards up throughout
• Handles guest queries, feedback, and any issues on their section, escalating where needed
• Supports with training and mentoring newer or junior team members
• Ensures tables are set, turned, and run to standard, supports smooth pacing between kitchen and guests
• Assists with opening/closing procedures, and cash/till handling as required
• Deputises for a duty/assistant manager when needed
• Complete relevant shift reports
• Support communication within the Management Team through handover process and operating procedures such as opening and closing.
  

In return for your hard work and commitment we offer:

• Enhanced pay - 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
• Service Charge (Tronc) earn up to an additional £5,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, and award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE..........
  

About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.

#J-18808-Ljbffr