Guest Experience Porter

Role: Guest Experience Porter at The Imperial - New Opening Hotel

Location: Bloomsbury, London

About Us:

Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.

This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.

About the Role

We’re looking for a warm, proactive and guest‑obsessed Guest Experience Porter to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.

What You’ll Be Doing:

Welcome guests with genuine warmth and assist with luggage on arrival and departure

Escort guests to their rooms and give a quick, confident introduction to hotel facilities

Offer helpful local knowledge — from transport options to neighbourhood highlights

Respond swiftly to guest requests, ensuring every interaction feels personal and polished

Keep the lobby, driveway and entrance immaculate, organised and guest‑ready

Manage luggage storage safely, accurately and with care

Assist with taxis, ride‑share services, transport arrangements and group movements

Coordinate with Reception, Concierge and Housekeeping for seamless service flow

Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner

Support busy periods with professionalism and clear communication

Uphold all health, safety and security procedures

Contribute positively to team briefings and continuous improvement

Who You Are:

Experienced in guest‑facing or hospitality roles with strong communication skills

Warm, confident and naturally guest‑focused

Comfortable handling luggage safely and professionally

A calm organiser with great attention to detail

Able to communicate clearly in English to CEFR B2 level

Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties

What’s In It for You:

28 days holiday, rising to 33 with length of service (including bank holidays)

Access to ILH Training Academy programmes, apprenticeships and supported study

Holiday Purchase Scheme

Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning

Interest‑free Season Ticket Loan

Workplace Pension

Team Member flat rate and 50% friends and family hotel discount

50% discount across ILH F&B outlets

Discounted drinks at Blooms Café

Employee‑funded Health Cash Plan

Local Bloomsbury discounts

Early Pay access

Shopping discounts with selected retailers

Salary sacrifice schemes including nursery care, cycle to work, and technology

Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

Ready to Shape Memorable Arrivals and Departures?

If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you