Guest Experience Supervisor & Retail Team Leader

Hopetown Darlington, operated by Darlington Borough Council, is seeking a proactive Visitor Experience Supervisor to lead the retail and admissions team at its rail heritage site. You will train staff, plan rotas, drive ticket and merchandise sales, and monitor KPIs while delivering outstanding customer service to every visitor.

You will act as an ambassador for Hopetown Darlington, bringing energy, creativity and a can-do attitude to day-to-day operations in a busy front-facing role within a

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