Guest Relations Executive - Jumeirah Carlton Tower
- london, united kingdom
Job Description
About us
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About the Hotel
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Guest Relations Executive to join the Guest Relations Team in Jumeirah Carlton Tower.
The main duties and responsibilities of this role are:
- Serve as the visible representative of the Jumeirah brand in the hotel lobby, providing a warm, consistent, and genuine welcome to all guests and visitors.
- Act as a storyteller, sharing unique elements of the Jumeirah experience and cultural or historical facts about the destination.
- Maintain smooth operations by managing daily administrative duties and communicating key information to relevant teams.
- Proactively engage with guests to ensure memorable experiences, obtaining feedback and addressing their needs.
- Assist with guest requests such as reservations, directions, and special arrangements, ensuring follow-through for satisfaction.
- Welcome VIP guests, coordinating seamless check-ins, luggage delivery, and personalized services.
The ideal candidate for this position will have the following experience and qualifications:
- Friendly, approachable, and engaging with a strong ability to connect with people from diverse backgrounds.
- Knowledgeable and passionate about hospitality, with a keen interest in travel, culture, and the local area.
- Excellent communication skills, both verbal and written, with fluency in English (additional languages are a plus).
- Detail-oriented, organized, and able to handle multiple tasks while maintaining a high level of professionalism.
- Adaptable and flexible, capable of working evenings, weekends, and holidays as needed.
- Previous experience in luxury hospitality, with strong interpersonal skills and a proactive approach to guest service.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry.
Benefits include -
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays . etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty!
Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.