Guest Relations Manager

About the Role

Our client is seeking a polished and customer-focused Guest Relations Manager to enhance the experience of visitors at their premier establishment in Brighton . You will be the primary point of contact for VIP guests, managing their stays and ensuring all their needs and expectations are met with professionalism and efficiency. This role is crucial for maintaining the hotel's reputation for exceptional service and guest loyalty, requiring a dedicated individual with a keen eye for detail and a passion for hospitality excellence.

Key Responsibilities

• Oversee and manage all aspects of guest relations, ensuring a seamless and memorable experience for all visitors.
• Act as the primary point of contact for VIP guests, anticipating their needs and providing personalized service.
• Handle guest inquiries, requests, and complaints promptly and professionally, seeking satisfactory resolutions.
• Develop and implement strategies to enhance guest satisfaction and loyalty programs.
• Liaise with various hotel departments to ensure coordinated service delivery.
• Monitor online reviews and guest feedback, implementing improvements where necessary.

Requirements

• Previous experience in a Guest Relations , Front Office Management, or VIP Services role.
• Exceptional communication, interpersonal, and problem-solving skills.
• A strong understanding of customer service principles and luxury hospitality standards.
• Impeccable presentation and a professional demeanour.
• Ability to remain calm and effective under pressure.
• Proficiency in hotel management software and MS Office.

Benefits

• Competitive salary and potential for discretionary bonuses.
• Opportunities for professional development and advancement within the hospitality sector.
• Complimentary meals during shifts.
• Uniform provided.
• Discounted rates at other properties within the group.