Guest Relations Manager

About the Role

Our client, a boutique hotel renowned for its exceptional service in Oxford , is seeking an experienced and empathetic Guest Relations Manager . In this pivotal role, you will be responsible for ensuring every guest has a seamless and memorable stay, acting as their advocate and point of contact for any needs or special requests. You will foster a culture of exceptional guest care throughout the hotel, proactively addressing issues and enhancing the overall guest experience. This position offers the flexibility of remote work for the right candidate.

Key Responsibilities

• Oversee and manage all aspects of guest relations, ensuring personalized service standards.
• Act as a primary point of contact for guests, proactively addressing concerns and special requests.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Train and motivate front desk and concierge staff on best practices in guest relations.
• Monitor guest feedback channels (reviews, surveys) and implement improvements.
• Collaborate with other hotel departments to ensure a cohesive and exceptional guest experience in Oxford .

Requirements

• Previous experience in a Guest Relations Manager or similar senior front office role.
• Exceptional interpersonal, communication, and problem-solving skills.
• Strong understanding of luxury hospitality standards and guest expectations.
• Ability to work independently and remotely, demonstrating excellent time management.
• Proficiency with hotel management systems and guest feedback platforms.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible working arrangements with the option for remote work.
• Generous staff discounts on hotel services and dining.
• Opportunities for professional development and leadership training.
• Be part of a dedicated team committed to delivering outstanding hospitality in Oxford .