Guest Relations Manager

About the Role

Our client is looking for a charismatic and service-oriented Guest Relations Manager to enhance the guest experience at a premium property in vibrant Brighton . This hybrid role involves both on-site engagement with guests and remote coordination of services to ensure every visitor feels valued and well-cared for. You will be the primary point of contact for VIP guests, handle special requests, manage guest feedback, and work to resolve any issues to maintain the highest standards of hospitality within the dynamic Hospitality & Tourism sector.

Key Responsibilities

• Oversee and manage all aspects of guest relations and VIP services.
• Build and maintain strong relationships with guests, anticipating their needs and preferences.
• Handle guest inquiries, requests, and complaints with professionalism and efficiency.
• Develop and implement strategies to improve guest satisfaction and loyalty.
• Coordinate with various hotel departments to ensure seamless service delivery.
• Collect and analyze guest feedback to identify areas for improvement.

Requirements

• Proven experience in a Guest Relations or similar customer-facing role within a luxury hotel environment.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced, demanding environment.
• Experience with hotel CRM systems and guest satisfaction metrics.
• A strong understanding of the Hospitality & Tourism industry and luxury service standards.

Benefits

• Competitive salary and bonus opportunities.
• Hybrid work model offering a balance of on-site and remote work flexibility.
• Opportunities for professional development and career progression.
• Complimentary staff meals and discounts on hotel services.
• A stimulating role in a beautiful coastal city like Brighton , contributing to memorable guest experiences.