Guest Relations Officer

About the Role

Our client is seeking a dedicated and proactive Guest Relations Officer to enhance the guest experience at a contemporary hotel in Nottingham . This role focuses on ensuring every guest feels welcomed, valued, and well-cared for throughout their stay. You will be the primary point of contact for guest inquiries, special requests, and feedback, working collaboratively with various hotel departments to deliver personalized service and resolve issues efficiently. The ideal candidate will possess exceptional interpersonal skills and a genuine commitment to hospitality excellence.

Key Responsibilities

• Greet guests warmly and proactively engage to understand their needs and preferences.
• Assist guests with reservations, recommendations, and arrangements for local activities.
• Respond to and resolve guest concerns or complaints in a timely and professional manner.
• Maintain guest records and preferences for personalized future stays.
• Liaise with front desk, housekeeping, and F&B departments to ensure seamless service delivery.
• Gather guest feedback and contribute to service improvement initiatives.

Requirements

• Previous experience in a guest-facing role, such as guest relations or front desk.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of hotel operations and guest service standards.
• Ability to remain calm, patient, and professional under pressure.
• Familiarity with hotel reservation systems is an advantage.

Benefits

• Competitive salary and potential for service charge distribution.
• Comprehensive training and development programs.
• Opportunities for career growth within the hotel group.
• Staff discounts on hotel services and amenities.
• A positive and team-oriented work environment in Nottingham .