Guest Service Agent - Part time

• *Job Identification:**
• *Job Category:** Guest Services, Operations, and Front Office
• *Job Schedule:** Part time
• *Salary** 12.91 per hour

• *Exceptional Hospitality Starts with You**

Picture yourself brightening someones day. When you join our Hotels team, thats exactly what youll do every time you come to work! As a **Front Office & Food & Beverage daily operations** youre not just ensuring a seamless check-in and check-out process youre spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• *Here's what you'll do during a typical day:**

As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• *What will I be doing?** Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Follow company brand standards

• *What are we looking for?** Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organised with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency

• *What It Takes to Make the Stay**

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• *How Well Help You Thrive**

At Hilton, the hospitality were known for doesnt end with our guests. We proudly invest in our Team Members wellbeing, supporting you through all of lifes moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

_*Benefits availability may vary depending on Team Members location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan._

• *Join an Award-Winning Workplace Culture**

At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel.

Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ( to see why were more than a great place to staywere a great place to work.