Guest Services Associate

Guest Services Associate

Location: Yoxford Salary: £30,000 basic + commission (OTE £300-£400 per month) Contract: 12-month fixed-term maternity cover with a strong possibility of becoming permanent Hours: 45 hours per week, 5 days over 7 on a rota basis

We're recruiting for a Guest Services Associate to join a prestigious luxury hospitality destination near Yoxford. This is a fantastic opportunity for a customer-focused individual who enjoys delivering exceptional guest experiences while working towards sales and service targets. Acting as a key point of contact from booking through to departure, you'll provide a concierge-style service, helping guests plan memorable stays and recommending additional experiences across the estate.

Key Responsibilities

Manage guest enquiries from booking through to the end of their stay. Coordinate guest experiences, activities and special occasions. Build strong relationships with guests through phone, email and face-to-face communication. Maintain accurate booking and guest information. Liaise with multiple departments to ensure a seamless guest experience. Identify upselling opportunities and promote additional services and experiences. Support the achievement of departmental KPIs and sales targets. Resolve guest queries and requests in a professional and timely manner. What We're Looking For: Previous experience within hospitality, guest services, reservations or a customer-focused environment. Proven experience working to sales targets and KPIs. Strong sales skills with the ability to confidently upsell services and experiences. Excellent communication and relationship-building skills. Highly organised with the ability to manage multiple priorities. Professional, proactive and customer-focused approach. Full UK driving licence and access to transport due to location. The company also offers an excellent benefits package including private healthcare, a private pension scheme, on-site parking and regular company events. This is initially a 12-month maternity cover contract; however, there is a strong possibility of the role becoming permanent, providing an excellent opportunity to build a long-term career.

Why work through Hales Group? All our Consultants are committed, experienced and qualified, and have been supporting candidates across the area for many years. We treat candidates as our customers and aim to find the right job solution for you.

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