Guest Services Coordinator

About the Role

Our client is seeking a proactive and friendly Guest Services Coordinator to join their team at a highly-rated establishment in Norwich . This role is essential in ensuring guests receive a warm welcome and seamless experience throughout their stay. You will be responsible for handling guest inquiries, coordinating services, managing reservations, and acting as a key point of contact for guest needs. This position offers a great opportunity to be at the forefront of guest satisfaction in the vibrant hospitality scene of Norwich .

Key Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures efficiently.
• Respond to guest inquiries and requests via phone, email, and in person, providing accurate information.
• Coordinate with other departments to fulfill guest requests, such as room service, housekeeping, and maintenance.
• Manage reservation systems, making bookings and handling amendments with precision.
• Maintain a high standard of professionalism and service excellence at all times.
• Address guest concerns and resolve issues to ensure satisfaction.

Requirements

• Previous experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in using reservation software and standard office applications.
• Ability to multitask and work effectively in a fast-paced environment.
• A positive attitude and a genuine desire to help guests.

Benefits

• Competitive starting salary and potential for tips/service charge.
• Opportunities for career advancement within the hospitality sector.
• Employee benefits, including discounts on services.
• A supportive team environment and comprehensive training.
• Be part of a well-regarded establishment in Norwich .