Guest Services Supervisor

About the Role

Our client is seeking an experienced and customer-centric Guest Services Supervisor to lead their front-of-house team in the vibrant city of Brighton . This role involves a hybrid working arrangement, requiring a balance of on-site leadership and remote administrative tasks. You will be responsible for ensuring exceptional guest experiences, managing the reception and concierge teams, and overseeing daily operations to maintain high standards of service. This is an excellent opportunity to develop your leadership skills within the dynamic hospitality sector and contribute to creating memorable stays for guests.

Key Responsibilities

• Supervise and mentor the front desk and concierge teams, ensuring high levels of service delivery.
• Oversee guest check-in and check-out processes, handling inquiries and resolving issues efficiently.
• Ensure all guest requests and special arrangements are handled promptly and professionally.
• Monitor guest feedback and implement service improvements.
• Collaborate with other departments to ensure seamless guest experiences.
• Assist with staff scheduling, training, and performance management.

Requirements

• Proven experience in a supervisory role within hotel front office or guest services.
• Strong leadership, communication, and problem-solving skills.
• Excellent knowledge of hotel operations and customer service best practices.
• Experience with hotel management systems and software.
• Ability to manage a hybrid work schedule effectively.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Hybrid working model offering flexibility and work-life balance.
• Opportunity to lead a dedicated team in a prime hospitality location.
• Employee discounts on hotel stays and services.
• Opportunities for professional development and career advancement.