Guest Services Supervisor

About the Role

Our client is seeking a proactive and customer-oriented Guest Services Supervisor to join their hotel team in Reading . You will play a key role in ensuring an exceptional guest experience by overseeing the front desk operations and leading a team of guest service agents. This position requires excellent communication, problem-solving skills, and a commitment to service excellence. The hybrid nature allows for strategic coordination and administrative tasks to be managed flexibly, while on-site presence guarantees seamless guest interactions.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient check-in and check-out processes.
• Train, mentor, and motivate guest service agents to deliver outstanding customer care.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure all guest services standards are met and exceeded.
• Manage reservations, room assignments, and special requests.
• Assist with guest feedback analysis and implement improvements.

Requirements

• Previous experience in a hotel front desk or guest services role, with supervisory experience preferred.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in hotel property management systems (PMS) .
• Ability to remain calm and effective under pressure.
• Familiarity with hospitality best practices .

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid working arrangements offering flexibility.
• Opportunities for career growth within the hospitality sector.
• Discounted accommodation and dining at group hotels.
• A supportive and professional team environment in Reading .