Gym Operations Manager

About the Role

Our client is seeking a dedicated and experienced Gym Operations Manager to lead the operational success of their fitness facility in Stoke-on-Trent . You will be responsible for ensuring the highest standards of customer service, facility upkeep, and staff performance, driving operational efficiency and profitability. This role requires strong leadership qualities, a proactive approach to problem-solving, and a deep understanding of the fitness industry's operational demands. You will play a crucial role in shaping the member experience and ensuring the smooth day-to-day running of the gym in Stoke-on-Trent .

Key Responsibilities

• Oversee all aspects of gym operations, including staffing, scheduling, budget management, and inventory.
• Ensure the facility is maintained to the highest standards of cleanliness, safety, and equipment functionality.
• Manage and develop the gym team, fostering a positive and productive work environment.
• Implement and enforce company policies and procedures, including health and safety regulations.
• Drive membership sales and retention initiatives through excellent customer service and engaging programs.
• Handle customer feedback, complaints, and operational issues effectively and efficiently.
• Monitor operational KPIs and implement strategies for continuous improvement and cost optimisation.

Requirements

• Proven experience in a management or supervisory role within the fitness industry or a related customer-facing sector.
• Strong understanding of gym operations, including sales, marketing, and staff management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage budgets and control operational costs effectively.
• Proficiency in using gym management software and standard business applications.
• A commitment to providing exceptional customer service and a positive member experience.

Benefits

• Competitive salary with potential for performance-based bonuses.
• Opportunities for professional development and career advancement.
• Complimentary gym membership and discounts on services.
• Pension scheme and holiday allowance.
• A dynamic and supportive work environment in Stoke-on-Trent .