Gym Operations Manager

About the Role

Our client is seeking an experienced and dynamic Gym Operations Manager to oversee the day-to-day management of their state-of-the-art fitness facility in Portsmouth . This is a hybrid role, combining essential on-site leadership with remote administrative and strategic planning responsibilities. You will be responsible for ensuring operational efficiency, delivering exceptional member experiences, and leading a team of dedicated fitness professionals. This role requires a proactive leader who can balance hands-on management with strategic oversight, driving growth and maintaining high standards within a bustling leisure environment. Your expertise will be vital in cultivating a positive and motivating atmosphere for both staff and members.

Key Responsibilities

• Manage all aspects of gym operations, including staffing, scheduling, facility maintenance, and inventory.
• Develop and implement strategies to enhance member satisfaction, retention, and acquisition.
• Lead, train, and motivate the fitness and front-desk teams to achieve performance targets.
• Oversee the budget, manage expenses, and identify opportunities for revenue growth.
• Ensure compliance with health and safety regulations, maintaining a safe and clean environment.
• Handle member inquiries, feedback, and resolve any operational issues promptly and professionally.

Requirements

• Proven experience in gym management or similar operational leadership roles within the leisure industry.
• Strong understanding of fitness operations, sales, and customer service principles.
• Excellent leadership, team management, and communication skills.
• Ability to manage budgets and analyze operational performance data.
• Proficiency in gym management software and standard office applications.
• Flexibility to work a hybrid schedule, balancing on-site and remote duties as required.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work arrangement offering a balance of office and remote tasks.
• Comprehensive health, dental, and vision insurance.
• Discounted gym membership and other wellness perks.
• Opportunities for professional development and career progression.
• A positive and supportive work culture focused on health and fitness.