Gymnasium Operations Manager

About the Role

Our client, a large community-focused gymnasium in Portsmouth , seeks an experienced and proactive Gymnasium Operations Manager . You will be responsible for the efficient and safe day-to-day running of the facility, ensuring a positive experience for all members and visitors. This role involves managing staff, overseeing facility maintenance, implementing operational procedures, and driving membership growth within the Leisure & Sports sector. The successful candidate will ensure the gymnasium is a welcoming and high-quality environment for the local community in Hampshire .

Key Responsibilities

• Manage all aspects of gymnasium operations, including staffing, scheduling, and performance management.
• Ensure the facility is clean, safe, and well-maintained, overseeing regular inspections and maintenance.
• Implement and enforce health and safety policies, emergency procedures, and risk assessments.
• Develop and manage operational budgets, controlling costs and identifying areas for efficiency.
• Oversee membership sales and retention strategies, aiming to grow the user base.
• Manage inventory for supplies, equipment, and merchandise.
• Provide excellent customer service, resolving member inquiries and complaints effectively.

Requirements

• Proven experience in managing operations within a leisure facility , gym, or similar environment.
• Strong leadership and team management skills.
• Knowledge of health and safety regulations relevant to sports facilities.
• Experience with budgeting, financial management, and reporting.
• Excellent customer service and problem-solving abilities.
• Certification in First Aid and AED is essential.

Benefits

• Competitive salary and performance-related bonuses.
• Opportunity to manage a key Leisure & Sports facility in a vibrant community.
• Staff discounts on gym memberships and facility rentals.
• Professional development and training opportunities.
• Pension scheme and holiday entitlement.