Head Housekeeper (Head homemaker)

Role overview Head Housekeeper (Head Homemaker) Hospitality Background Welcome

£32,000 per annum

40 hours per week

Willow Lodge, 46 Shrewsbury Road, Redhill, Surrey, RH1 6BH

Could your housekeeping experience help create a home that feels exceptional? If you’ve worked in hotel housekeeping, hospitality or a high-end environment and take real pride in outstanding standards, we’d love to hear from you. At Willow Lodge, we’re doing things differently. Our Household Model creates warm, welcoming spaces that feel more like a boutique hotel than a traditional care home — and we’re looking for a Head Housekeeper who shares our passion for exceptional standards.

Role Overview As Head Housekeeper, you will lead the domestic and laundry team, ensuring the households maintain outstanding levels of cleanliness, presentation and hygiene. Working within our Household Model of Care, you will support smaller, close-knit living environments that feel more like a boutique hotel than a traditional care setting. You will play a key role in shaping the environment and leading your team to deliver consistent, high-quality service.

Responsibilities and Duties

Lead, train and support the housekeeping and laundry team Manage rotas to ensure appropriate staffing levels Maintain excellent cleanliness and presentation standards throughout the home Carry out audits, maintain records and manage stock control Conduct team meetings, one-to-ones and performance reviews Ensure compliance with Health and Safety, COSHH and infection control requirements Support a positive, professional and team-focused working environment

Skills, Qualifications and Abilities

Experience in a hotel or hospitality housekeeping role, ideally at supervisory or management level Strong leadership and organisational skills A commitment to high standards and attention to detail Confident using IT systems and managing records A proactive approach with the ability to work independently and as part of a team A genuine interest in creating a welcoming, comfortable environment for others

The Care Home and Company Willow Lodge is to open in the late summer of 2026. Our newly built 78-bed nursing and dementia specialist care home, which includes 2 dedicated respite studios in the heart of Redhill, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Willow Lodge is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Willow Lodge. To find out more information about EQ Care, please visit our website: (url removed)

Benefits of working at EQ Care

½ day off for your birthday – start your celebrations early! Blue Light Discount Card – access exclusive savings and offers. 28 days of annual leave (pro rata) – enjoy a healthy work-life balance. Salary advance scheme (Level) – access earned pay when you need it. Contributory pension – helping you plan for your future. Dedicated Learning & Development – continuous training and career growth opportunities. Team member rewards – recognising and celebrating your hard work. Free meals on shift – enjoy a meal on us while you work. Free tax review service – making sure you keep more of what you earn. Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)

Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.

• * This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice

Department Head Housekeeper

Contract type Permanent

Hours 40 hours per week

Salary £32,000 per annum

Benefits

Competitive Salary. Blue Light Discount Card. Working with us in this newly established Care Company with real values threaded through everything we are and everything we do. Comprehensive training and opportunities to gain or add to qualifications (L2, L3) + opportunity to develop further. Nest pension scheme. Contracted hours giving you security. 28 days leave and half day on your birthday. Support on ‘First Day of Nursery/School’ to bring your child to and from school. Refer a friend scheme. Free Comfortable Uniform. Free Wi-Fi. Free Eye tests.

Closing date for applications 25th September, 2026

REF-(phone number removed)